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New Springshare Data Center: Europe – April 2017 | Springshare Blog

7 Mar 2017 ... LibGuides v2 Public side: No down time. ... You do not have to move prior to the April 9, 2017 server migration date, though you're welcome to, ...

Ask Springshare - Help Center

LibGuides. Including CMS & E-Reserves. Documentation · Upcoming training ... Not sure? We're here for you! Ask the Springy community in the Springshare ...

How to change your LibChat status, set yourself ... - Ask Springshare

Offline: you appear offline to both internal logged in operators and to outside users. You will receive no chat requests or ticket notifications in the console. Internal: ...

What is the System Status Management tool? - Ask Springshare

Through the System Status Dashboard, you can let patrons know whether your online catalog is down for maintenance, a database has new features, or even if ...

Having trouble logging into LibApps? - Help Center - Ask Springshare

Not sure how to get there? Look for the Login to LibApps link at the bottom of any of your library's LibGuides, LibAnswers, or LibCal pages. If you can't find that ...

How the link checker works - Help Center - Ask Springshare

... as the Link Checker does not have any way to log into the site to verify that the link is ... When the Link Checker pinged that URL, that server really was down.

Springshare LibAnswers Migration - Virtual Reference Best ...

This way, on your go-live date, you can easily go down the list and replace those ... The current set up is for the 11 libraries that do not have LibAnswers Module.

Springshare Blog | Keep up with your favorite Springys as we share ...

11 Aug 2020 ... No problem! Filter out the columns that you're not interested in. Analyze your COUNTER 5 E-Resources dataset, then choose the Usage tab from ...

LibGuides Connectivity Problems – Fixed | Springshare Blog

25 Aug 2009 ... ... tech springys spring into action (no pun intended :)) immediately. All this happens before you even realize that your LibGuides are down – we ...

Chat widgets: online & offline status explained - Ask Springshare

Offline: in this mode, the widget will not allow patrons to start chat and the autoload delay prompt will not appear. However, depending upon how the widget is ...

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Use another browser. Check if the pages present the same problem with Internet Explorer, or another browser (Chrome, Firefox, Safari). If the problem also occurs, perform the following actions.
Use the IP address of website. Every Web site has a unique IP address. If the website you are attempting to visit contains the colon sign followed by a number in your address (for example, http://website.com:23 ), try removing that part ( http://website.com ) or replace it with 80 (http://website.com:80 ). If this does not work, you may not have given a correct address.
Check DNS cache validity. DNS is the service that converts the website's domain name into an IP address that web browser can use to connect to that site. That information is stored in your device's DNS cache to improve speed. However, if the information stored is corrupt or the website has changed its IP address, the browser may redirect you to another server.
Maybe website blocked you. Validate that the team administrator does not block these types of pages. In case if not, confirm what type of proxy settings you have to access the pages. To access it in Vista or Windows 7, click Start, type internet options, and press ENTER. In XP, select Start, then Run, type inetcpl.cpl, and press ENTER. Once you're there, click the Security tab, then the Restricted sites icon, followed by the Sites button. If the site's on this list, remove it. Then click the Privacy tab, and, again, the Sites button. Remove the URL if it's there.

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