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Many managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are differen
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Not happy with the results of your last survey? Here is the best approach to take to get the answers you really need to grow your business. Surveys: many people use them. But few feel they get the kind of information they truly need to improve their products, their services, and their businesses. Th
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