Your NPS program should reflect the sentiment of your most important customers and grow with your business. If you're not getting as much actionable feedback ...
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... the Net Promoter Score, or NPS, the only proven leading indicator of business growth, and you're on your way. Download our ebook for an in-depth overview.
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The NPS is not expressed as a percentage but as an absolute number lying between -100 and 100. ... service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld ... The Company has put down certain parameters:
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They are satisfied with your service but not happy enough to be considered promoters. Detractors respond with a score of 0 to 6. These are unhappy customers ...
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10 Feb 2020 ... To unpack this more: when companies scored highly on this question, more often than not, they would also experience high repurchases, ...
Customers respond using a 0-to-10 point rating scale, where 0 represents not at all ... Tip: Drill down twice on the stacked bars to see NPS for a particular age ...
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